1. Introduction
Medica is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
2. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Health Card Number
- Tax Code (where applicable)
- Medical history
- Prescriptions
- Laboratory reports
- Radiology reports
- Appointment history
- Payment information
- Device information and login activity
3. How We Use Your Information
Your information is used to:
- Schedule and manage appointments
- Connect you with healthcare providers
- Store and display your medical records
- Generate prescriptions
- Process payments
- Send appointment reminders and notifications
- Improve our services
- Comply with legal and regulatory requirements
4. Information Sharing
We may share your information only with:
- Your treating doctors
- Authorized medical centers
- Diagnostic laboratories
- Radiology centers
- Payment service providers
- Government authorities when required by law
We do not sell your personal information.
5. Data Security
We use industry-standard security measures including encryption, secure servers, authentication, and access controls to protect your personal information.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your account where legally permitted
- Download your available medical records
- Withdraw consent where applicable
7. Data Retention
Medical records and personal information are retained only for the period required by applicable laws and healthcare regulations.
8. Cookies and Analytics
We may use cookies and analytics tools to improve the user experience and application performance.
9. Policy Updates
This Privacy Policy may be updated from time to time. Continued use of Medica constitutes acceptance of the updated policy.